MORO SUPPORT CENTER
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CONTACT DETAILS
At Moro tracker, we are passionate about empowering athletes to reach their full potential. Our goal is to provide intuitive tracking tools that enhance your cycling, running, and overall fitness experiences.
Address
Time Square 2, 2nd Floor Near Ayodhya Circle, 150ft ring road Rajkot, gujarat India
Email
support@morotracker.com
Phone
+91 8866077070
Introduction
Your privacy is more significant than anything else. Our privacy policy outlines the data we gather, how we can use and distribute it, and how we can manage your privacy and rights when using our website, and mobile applications (available at https://morotracker.com).
This policy was written in English. If a translated version contradicts in any way with the original English version in, the English version takes precedence. The practices of businesses that we do not own or control, including any businesses you might contact on or via the Services, are not covered by this privacy policy unless explicitly stated differently.
Questions or concerns? Your privacy rights and options will become clearer to you after reading this privacy notice. Do not use our services if you disagree with our policies and procedures. Should you still have any questions or concerns, please contact us at support@morotracker.com.
Information Collected by Moro Tracker
We collect personal information that you voluntarily provide to us when you register on the Services or express an interest in obtaining information about us or our products and services. There are many other ways that you can share information about yourself, your friends, and your activities in Moro Tracker.
About Personal Information
Basic account information that we collect to help safeguard you and grant you access to our services includes your name, email address, date of birth, gender, weight, login, and password.
The Services may collect information about you when you choose to upload a photo, participate in an activity (which may include date, time, and geolocation data as well as your speed, pace, and perceived exertion), join a challenge, add your equipment usage, view others' activities, or otherwise use the Services. We use your contact information to get in touch with you and respond to your questions and feedback.
About GPS Location
When you sign up for the application and use them, we receive and process your location data. Although we do not track your device's location when you are not using Moro Tracker, doing so is important for us to provide Moro Tracker core Services while you are using Moro Tracker. If you'd prefer, you may stop the location tracking at any time by changing the settings on your device.
Content Shared by You
We collect information from photos, posts, comments, ratings, and reviews of the content you share on the application, it includes when you participate in other events or create any routes. The information we collect from you includes the following.
  • Name
  • Email
  • Username
  • Location
We do not process any sensitive information
Social Media Login Data
We may provide you with the option to register with us using your existing social media account details, like your Facebook, Twitter, or other social media account. If you choose to register in this way,
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to this personal information.
Health Information
In Moro Tracker we collect the health information given by you. We collect information such as height, weight, and other indicators.
Payments in Moro Tracker
Your credit card number or other payment data may be provided when you use Moro Tracker to make a purchase. We do not keep your credit card information; instead, we use third-party payment systems that are PCI-compliant.
About Log File
Log and Usage Data: Log and Usage Data "Log and use data" refers to usage, diagnostic, and performance data that our servers automatically gather when you access or use our services and that we store in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings, as well as information about your activity in the Services (such as the date/time stamps associated with your usage, pages, and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called "crash dumps"), and hardware settings).
Device Data: We collect device data, such as information about your computer, phone, tablet, or other devices you use to access the Services. This device data may contain details like your IP address (or proxy server), device and application identifying numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration data, depending on the device used.
Location Data: We collect location data, such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your location settings on your device. However, if you choose to opt-out, you may not be able to use certain aspects of the services.
How Moro Tracker Process Your Information
We process your information to provide, improve, and administer our services. communicate with you for security and fraud prevention, and to comply with the law.
  • Record Activities: In order to give you an insightful and helpful performance analysis, we can contrast your actions with your prior endeavors.
  • Connect with other Athletes: compete in segments, take part in clubs, challenges, or events, follow other athletes, and utilize tools that facilitate athlete interaction with one another, such as group activities.
  • Discover Routes: Find routes or sections where you can go for a run or a ride.
Your information, including elements of your profile, username, photos, followers, clubs, activities, devices used, and kudos and comments given and received, will be shared on Moro Tracker, subject to your privacy settings, so that you can participate in the services, such as displaying your position on a leaderboard. The internet also makes some information accessible to visitors who are not members, such as your name and some profile details. Depending on how you have set up your privacy options, Moro Tracker or non-members may also be able to access information about your exact location, such as where you run or bike.
In order to personalize your experience, we use the data we learn about you, your followers, and your activities. For instance, we can recommend athletes you might want to follow, new features you might want to test, segments, routes, challenges, or clubs that you might find interesting. If we are aware that you enjoy running, we may inform you of upcoming running events or present you with sponsored running-related content. We can propose a race at a certain location if we notice that you regularly run there.
Protect You and Service
We make use of the data we gather to protect members, maintain our terms of service and community standards, and encourage safety. For instance, we track down and delete content that violates our conditions, including hate speech and spam, and we suspend or delete accounts that share such content.
Improve Services for Users
In addition, we analyze, create, and enhance the services using the data we gather. In order to learn more about how our services are used and to assist us in improving them, Moro Tracker may engage third-party analytics service providers.
To Get in Touch With You
In order to respond to your questions and comments, we use the data we gather. The data we gather may also be used to market and advertise other commercial goods and services, activities, and events on Moro Tracker. This includes marketing and pushes notifications in cases where you haven't chosen to stop receiving them.
What legal basis do we rely on to process your information?
We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill/ our contractual obligations, to protect your privacy, or to fulfill our legitimate business interests.
When and with whom do we share your personal information?
We may need to share your personal information in the following situations:
  • Business Transfers:
    We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • When we use Google Maps Platform APIs:
    We may share your information with certain Google Maps Platform APIs (e.g., Google Maps API, Places API). To find out more about Google's privacy policy, please refer to this link.
How does Moro Tracker handle your social login?
If you choose to register for or log in to our services using a social media account, we may have access to certain information about you.
Our services offer you the ability to register and log in using your third-party social media account details (like your Facebook or Twitter logins). If you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, friends list, and profile picture, as well as other information you choose to make public on such a social media platform.
We will use the information we receive only for the purposes that are described in this privacy notice or that are otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy notice to understand how they collect, use, and share your personal information, and how you can set your privacy preferences on their Sites and apps.
How Do We Keep Your Information Safe?
We take a number of safeguards to protect the gathering, sending, and storing of the data we collect. We take reasonable precautions to protect your information, taking into account its sensitivity. Personal data and credit card numbers can be encrypted using Secure Sockets Layer (SSL), a technique that is industry standard. To increase the security of our Services, Moro Tracker works with companies who are pioneers in their fields when it comes to internet security, including services verification. Before any personal information is provided, the Services are registered with site identification authorities so that your browser can verify Moro Tracker's authenticity. Advanced firewall technology is also used to protect this data on Moro Tracker's secure servers.
Moro Tracker Settings
  • Notification
    You may manage the notifications you receive from Moro Tracker in a number of ways. By choosing here, you can opt out of receiving particular emails and notifications. You can unsubscribe by following the instructions at the bottom of emails used for marketing or promotion.
  • Update Information
    The information in your account settings can be changed at any moment to rectify, amend, or update your profile or account. You can get in touch with Moro Tracker at https://morotracker.com/support if you need any more help updating erroneous information.
How to Delete Moro Tracker Account
We destroy your personal information from our systems, including backup copies, permanently and irrevocably once you request its deletion. Your information, including your activities, leaderboard position, and account, cannot be recovered once it has been removed. It's possible that until the search engine updates its cache, your public profile will appear in search engine results. Without deactivating your account, Moro Tracker also gives you the opportunity to take down certain activities you've posted. Until you cancel your account, erased activity might still be present on Moro Tracker systems. Click here to request the deletion of your account.
Information About Privacy Policy
We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date, and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
The Accomplishment of the Usage Agreement
By using the Moro Tracker app and the information it provides, the user agrees to the Terms and Conditions outlined below.
The following Mandatory Information must be provided by the user:
  • Personal email address
  • Username
  • A password with at least 6 characters, consisting of letters, numbers, and/or symbols.
  • A statement of agreement with the validity of these Terms and Conditions.
  • A statement regarding the user's preference for receiving tailored information, such as a newsletter.
Users can choose to add additional profile information, but the visibility of this information will depend on the user's settings and identification by Moro Tracker App. Only one registration and user profile are permitted per user.
Although there is no legal obligation to use the Moro Tracker App, it reserves the right to decline registration requests without providing a reason. Once a user successfully registers, they offer to enter into a contract to utilize the app's services. By subscribing to the app's services, Moro Tracker App acknowledges this offer.
The app has the right to cancel incomplete registrations, including any information submitted by users, without warning.
License Agreement Termination, Cancellation, and Refund
You must choose a payment method (such as a credit card, an online payment service, a third party, such as iTunes or Google Play, or any other payment option made accessible by Moro Tracker App) and give information about it in order to be charged any fees (the "Payment Method"). When you give us your payment information, you give us permission to share it with certain third-party service providers, credit card networks, and payment processors for storage and encryption. Visit 
At Moro Tracker, we prioritize delivering top-notch products and services to our users. In order to uphold our high standards, we have implemented a stringent policy of "No Refunds and No Returns" for all of our products.
We believe that our users will appreciate the quality and value of our offerings, and we stand behind their effectiveness. As such, we do not offer refunds or accept returns, except in cases where there is a clear manufacturing defect or a mistake on our end.
We understand that this policy may be different from what users are accustomed to, but we hope that our commitment to quality will assure them of the excellence of our products and services
Event Fees:
When you decide to participate in a cycling or running event through the Moro Tracker App, there will be a fee associated with your registration. This fee can be paid using various payment methods such as credit cards, online payment services, or any other payment option offered by the app.
It's important to note that once you have paid the registration fee, it is non-refundable. This means that if you change your mind about participating in the event or are unable to attend for any reason, you will not be eligible for a refund of the fee.
We want to ensure that all participants are aware of this policy before they register for an event so that they can make an informed decision. Thank you for your understanding and we look forward to having you join us for a fantastic cycling or running experience through the Moro Tracker App.
Fees:
You might need to pay subscription fees to use a particular service's capabilities. You can pay subscription fees on a monthly or annual basis, together with any applicable taxes. All subscription costs must be paid upfront. The yearly prices will take effect for athletes switching from monthly to annual subscriptions at the start of the following billing date. Whether they are one-time or recurring, you agree to pay the subscription fees and other costs associated with your Moro Tracker App account. The Moro Tracker App has the right to introduce additional fees at any time with sufficient notice, as well as to raise subscription costs and any related taxes.
Cancellation of Subscription:
To cancel your Moro Tracker App membership, simply access your "Account" section in the app. If you subscribed through Google Play or iTunes, you could cancel your subscription by downgrading through the relevant app store. Any cancellation will become effective at the end of your current billing cycle. After your subscription ends, your account will remain active with a free subscription. If subscription fees increase, you can renew your subscription without creating a new account. Please note that your account may be deleted at any time.
Termination:
You acknowledge that Moro Tracker App has the right to immediately suspend or terminate your account and/or access to the Services in certain severe cases without providing you with prior notice. Cause for such suspension or termination shall include, but not be limited to, (a) breaches or violations of the Terms or any further integrated terms, policies, or rules,(b) requests from government authorities, including law enforcement, (c) a demand from you (self-initiated account deletions), (d) a suspension of the Services or a significant change to the Services (or any portion thereof), (e) unexpected technical or security issues or problems, (f) extended periods of inactivity, and/or (g) failure by you to pay any fees due in connection with the Services. If your account is closed, it might also result in (x) removal of access to all offerings within the Services, (y) deletion of your information, files, and content associated with your account, and (z) barring further use of the Services.
You also acknowledge that Moro Tracker App is free to suspend or terminate your account or your access to the Services at any time for any reason and that Moro Tracker App will not be liable to you or any third party for doing so. Content and Behavior, Clubs, Proprietary Rights, Your Feedback, the Disclaimer of Warranties and Liability, Indemnity, Choice of Law and Forum, and General shall all survive termination of your account and/or the Terms.
Your Feedback:
At Moro Tracker, we highly value feedback from our users regarding the services and information we provide. Your comments, recommendations, and other messages (collectively referred to as "Feedback") are greatly appreciated.
By providing Feedback, you grant Moro Tracker App a non-exclusive, perpetual, irrevocable, transferable, assignable, sub-licensable, worldwide license to use your Feedback. This includes the right to copy, distribute, create derivative works from, publicly perform, and otherwise exploit the Feedback. Additionally, we reserve the right to use your Feedback to make, have made, sell, offer for sale, import, and export products and services based on such Feedback.
Modification in the Terms and Conditions:
The Moro Tracker App reserves the right to update or modify these terms and conditions at any time and for any reason, at its sole discretion. If there are any significant changes to these terms or any aspect of the services, the Moro Tracker App will notify you. By continuing to use or access the services after being informed of such changes, you agree to be bound by the updated terms and conditions. If you do not agree with the updated terms and conditions, your only option is to stop using the services.
The Moro Tracker App and its third-party service providers may alter or modify the services, products, mobile applications, features, programs, and prices at any time and for any reason. The Moro Tracker App may also download and install upgrades, updates, and new features to enhance and further develop the services. The Moro Tracker App retains the right to alter or terminate the services or any part of them without prior warning. You acknowledge and agree that the Moro Tracker App will not be liable for any modification, suspension, or discontinuance of the services to you or any other party.